Hard Rock Hotel Cancun, Cancun ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico

Hard Rock Hotel Cancun is a five-star oceanfront hotel providing all-inclusive luxury in a vibrant tropical setting. Guests enjoy a range of amenities such as a grand pool complex, six dining venues, and the unique Sound of Your Stay® program.

Rooms & Amenities

Rooms at Hard Rock Hotel Cancun feature luxurious amenities including free WiFi, free music streaming channels, hydro spa tubs, and private balconies with ocean views. The spacious accommodations are equipped with flat-screen TVs, custom bedding, and well-stocked minibars for an indulgent experience.

Dining Options

Dining options include six restaurants serving international and specialty cuisines, including expertly prepared Asian dishes at Zen. Guests have access to unlimited drinks and royal service, ensuring an immersive culinary experience.

Leisure & Family-Friendly

Leisure facilities at Hard Rock Hotel Cancun comprise an expansive lagoon-style pool, thrilling water sports, and a full-service spa offering high-end treatments. The hotel is also pet-friendly, providing amenities for four-legged guests and a kid-friendly wading pool for younger visitors.

Business & Events

As a premier event destination, Hard Rock Hotel Cancun features the Rock n' Roll Ballroom, the largest venue in Cancun, and capable of hosting significant events. Complete 24-hour concierge service and high-speed WiFi ensure all business needs are met.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room Sea View

Max:

2 persons

435 sq. feet

Bed options:

1 King-size bed

Sea view

Bathtub

Balcony

room details

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Triple Room

Max:

2 persons

435 sq. feet

Bed options:

1 King-size bed

Bathtub

room details

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Deluxe Lagoon View King

Max:

2 persons

435 sq. feet

Bed options:

1 King-size bed

Lake view

Bathtub

Balcony

room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Centre

Cancun 6.8 mi

Airports

Cancun (CUN) 11.1 mi

Isla Mujeres (ISJ) 19.8 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Dining Experience

During my stay, I had the pleasure of dining at several restaurants within the hotel, but my favorites were Ciao and Zen. The service was great, especially with Mayo, who remembered my breakfast requests and ensured I was well taken care of. The variety and quality of food were impressive, making each meal enjoyable.

Ray21. United Kingdom, 2024-05-14Read full review on

Relaxing Spa Services

I had an amazing time at the spa! The booking process was effortless, and the services were absolutely fantastic. I left feeling rejuvenated and refreshed. It was a perfect escape after a long day of enjoying the beach and pool activities.

Dominic87. Canada, 2024-07-22Read full review on

Comfortable and Spacious Rooms

The rooms at Hard Rock Cancun were impressively spacious and comfortable. My room was cleaned daily, and the mini-fridge was stocked promptly. I loved the liquor dispensary, which added a nice touch to our stay, making us feel pampered and catered to.

Sawyer202. Australia, 2024-06-30Read full review on

Fun for the Kids

Traveling with my family was a joy because the resort offered plenty of activities for the kids. My children had a blast at the pool, which had areas specifically designed for them. There were also fun activities and shows in the evening that kept them entertained throughout our holiday.

JohnSmith99. USA, 2024-08-15Read full review on

What’s included

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class

Guest Parking

Dryer

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar

Business

Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's buffet
Children's pool
Children's play area
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Infinity pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Jacuzzi
Pedicure
Manicure
Waxing
Facial
Treatment room
Beauty treatment
Body wraps
Back massage
Full body massage
Pool with view
Shallow end
Make up services

Room features

Air conditioning
Mini-bar
Garden furniture
Tea and coffee facilities
Ironing facilities

Self-catering

Dryer

Media

Flat-screen TV
AM/FM alarm clock

Location

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico

Map view

street view

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico

City landmarks

Museum

Mayan Museum of Cancun

1.2 mi

CancunMexico

Avenida Kukulkan

1.0 mi

Backstage Theatre

4100 ft

Mall

Luxury Avenue

5100 ft

Beach

Playa Marlin

1.3 mi

Aquarium

Interactive Aquarium

1.4 mi

Mall

Kukulcan Mall

5100 ft

Beach

Playa Delfines

2.1 mi

Blvd. Kukulcan

Dolphinaris Cancun

3000 ft

Blvd. Kukulcan km 12.5

Museo Sensorial del Tequila

5100 ft

Mall

Kukulcan Plaza

5100 ft

Museum

Museo Subacuatico de Arte

1.2 mi

Aquaworld

2500 ft

Night club

H Roof

3000 ft

Shopping Area

Luxury Avenue Cancun

5100 ft

BLVD Kukulkan KM 6.5

Extreme Games Cancun

3300 ft

Museum

Cancun Wax Museum

1.5 mi

Blvd Kukulcán Km 16.5

San Miguelito

1.3 mi

Event hall

Oasis Arena

4400 ft

Blvd Kukulcan Km 17 Zona Hotelera

El Rey Archaeological Zone

2.1 mi

Luxury Avenue Shopping Mall

4400 ft

Km 14.2

Playa Ballenas

4700 ft

Blvd. Kukulcan 13

Marlin Beach

1.0 mi

Underwater Museum NO MUSEO

1.0 mi

Blvd. Kukulcan Km 12

Yamil Lu'um Archeological Site

1.6 mi

Punta Nizuc - Cancun 1835

Scorpion's Temple ruins

1.6 mi

Museum

MUSA Underwater Museum

1.1 mi

Nearby

Cancun Golf Club at Pok Ta Pok

800 ft

Beach

Playa - Beach

1200 ft

Restaurants

Gustino Italian Grill

1300 ft

Blvd. Kukulcan Km 14. 5 Lote 40-A Zona Hotelera

Hard Rock Hotel

700 ft

Boulevard Kukulcan Km 14.5

Ciao

700 ft

At the Hard Rock Hotel

The Blue Water Grill

1200 ft

Blvd. Kukulcan Km. 14.5 Zona Hotelera

Nebbiolo Ristorante

1300 ft

Blvd. Kukulcan Km. 14.5 Lote 38

Olio

1200 ft

Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa

Secrets The Vine Cancun

1200 ft

Boulevard Kukulcan Km 14.5 Lote 38

Sedona Grill

1400 ft

Blvd. Kukulcan Km 14. 5 Boulevard Kukulcan Km 14.5

Porfirio's Cancun

3100 ft

Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera

Harry's

3000 ft

Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera

Sacbe Beach Shack

1300 ft

Mz. 53

Reviews and Ratings <br />

Feedback from previous guests about their experience.

84%

loved the resort and would return for another relaxing stay

8.4/10

Great

Rooms

9.0

Location

9.7

Service

8.0

Dining

7.3

Emma

United Kingdom, February 2025

9.2/10

Our stay at the resort was absolutely delightful! The staff truly went above and beyond to make our visit special, making us feel like valued guests. The atmosphere was vibrant, thanks to the wonderful aroma greeting us upon arrival. However, while the dining options were varied and delicious, I wish there were a few more unique dishes to explore. Overall, it was a fantastic getaway, perfect for relaxation and enjoyment!

Rooms

9.0

Our room was pristine and comfortable, offering beautiful views from the seventh floor. It was spacious with two queen beds, exactly what we needed for a cozy stay.

Service

10.0

The service was exceptional! Every staff member we interacted with was super friendly, making our experience all the more enjoyable.

Location

10.0

The resort is perfectly located right on the beach, making it easy to enjoy sunbathing and water activities. It was also conveniently close to local attractions.

Dining

8.0

Dining was a highlight! The variety of restaurants on site offered an array of delicious choices. However, I would have loved to see even more unique menu items.

Facilities

9.0

The facilities were fantastic, with well-maintained pools and beautiful beach access. They provided everything we needed for a relaxing stay.

Juliet

United Kingdom, February 2025

8.8/10

I had an amazing time at Hard Rock Cancun! The ambiance and entertainment were fantastic, and the staff was absolutely wonderful, making my trip even more special. However, there were a couple of hiccups with my room service orders and some inconsistent service at the bar, which dampened the experience a bit. Overall, though, I can't wait to return!

Rooms

9.0

The room was nice, comfortable, and offered lovely views. I really enjoyed the modern design and spaciousness.

Service

7.0

The majority of the staff were incredibly friendly and attentive, especially at the check-in and pool areas. Unfortunately, I encountered one rude bartender that put a damper on the experience.

Location

10.0

The hotel's location is excellent, right next to a stunning beach and with easy access to transportation for shopping and exploring the area.

Dining

9.0

The food was fantastic across all restaurants, particularly the pizza options at the pizza bar. The variety was great, and the quality surpassed my expectations.

Facilities

9.0

The resort facilities are top-notch, featuring multiple pools, swim-up bars, and various entertainment options that kept us engaged throughout our stay.

Scarlett

United Kingdom, November 2024

7.6/10

My stay at the Hard Rock Cancun was quite the rollercoaster. The rooms were stunning and had a breathtaking view, but the service and dining experience left much to be desired. While the friendly and attentive staff stood out during my visit, the aggressive sales approach and dining options were disappointing. Overall, the facilities were wonderful, but a few issues made it less than perfect.

Rooms

9.0

The rooms were exquisite with lovely views, and the bed was extremely comfortable.

Service

7.0

The service was friendly, but I had a frustrating experience with a dismissive staff member during one interaction.

Location

9.0

The hotel is in a great location, close to restaurants and beach access, making it very convenient.

Dining

5.0

The dining experience was disappointing, as the food was often subpar and options were limited, especially compared to other resorts.