Hard Rock Hotel Cancun, Cancun ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico

Hard Rock Hotel Cancun is a five-star oceanfront resort offering all-inclusive amenities, luxurious accommodations, and a focus on music-themed experiences. This Cancun hotel features a vast array of recreational facilities including a lagoon-style pool and multiple dining options.

Rooms & Amenities

The Hard Rock Hotel Cancun accommodations include suites with ocean views, private balconies, and amenities such as a hydro spa tub and flat-screen LCD televisions. Each suite features a fully stocked mini-bar with sodas, bottled water, juice, and domestic beer, along with plush bathrobes and high-quality bath products.

Dining & Culinary Experiences

Dining options at the hotel include six world-class restaurants offering cuisines from Mexican to Asian. Guests can enjoy experiential dining and a wide selection of cocktails throughout the property.

Leisure & Recreation

Recreational activities at Hard Rock Hotel Cancun feature an expansive lagoon-style pool with a separate kid-friendly wading area and three outdoor hydro spa tubs, including an adults-only tub. Guests can also participate in water sports or relax at the spa offering a variety of treatments.

Business & Events

The Hard Rock Hotel Cancun is equipped for business meetings and events, featuring the Rock n' Roll Ballroom, which spans over 12,378 square feet. The venue is suitable for both large gatherings and intimate events.

“The hotel is perfectly situated right on the beach, providing stunning ocean views and easy access to nearby dining and entertainment options.”view full review

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“Exceptional service and delightful atmosphere all around!” view full review

Top location:Highly rated by recent guests(9.7)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in the entire hotel for free.

Other information

All visitors are offered a buffet breakfast for a fee.

There are no extra beds provided in a room.

Pets are allowed on request.

Year renovated:2012

Number of floors:12

Number of rooms:601

Former name

Cancun Palace

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

435 sq. feet

Bed options:

1 King Size Bed

Sea view

Bathtub

Balcony

room details

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Triple Room

Max:

2 persons

435 sq. feet

Bed options:

1 King Size Bed

Bathtub

room details

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Deluxe King Room

Max:

2 persons

435 sq. feet

Bed options:

1 King Size Bed

Lake view

Bathtub

Balcony

room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Center

Cancun 6.8 mi

Airports

Cancun (CUN) 11.1 mi

Isla Mujeres (ISJ) 19.8 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Mexican Cuisine

I had an amazing experience dining at Frida, the Mexican restaurant at Hard Rock Hotel Cancun. Our server, Alex, was fantastic and made great recommendations that made our meals nice. The flavors were authentic, and I couldn't get enough of the dishes! Highly recommend the tacos and enchiladas!

Jane123. United States, 2024-08-15Read full review on

Exhilarating Pool Experience

The main pool area was absolutely amazing! I enjoyed participating in the foam party which was so much fun. There was never a dull moment, and the atmosphere was energetic and vibrant. I loved relaxing in the swim-up bar and sipping on cocktails while enjoying the live music.

CharlesXYZ. United Kingdom, 2024-10-05Read full review on

Fantastic Fitness Classes

I took a TRX suspension band class led by Inty at the gym, and it was just amazing! The workout was challenging yet rewarding, and I appreciated the well-equipped gym facilities. This was a perfect way to stay active during my vacation.

KirkP. Canada, 2024-09-10Read full review on

Comfortable and Spacious Room

I stayed in an ocean-view room that was stunning. The spacious layout was perfect, and I loved having a jacuzzi in the room. The view from the balcony was amazing, especially during sunrise. It truly made my stay at the Hard Rock Hotel an lovely experience.

Peter1980. Australia, 2024-07-20Read full review on

What’s included

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Private beach
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Tennis court
Golf course
Pool tables
Table tennis
Yoga class

Guest Parking

Dryer

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar

Business

Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's buffet
Children's pool
Children's play area
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Infinity pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Sun terrace
Garden area
Spa & wellness center
Jacuzzi
Pedicure
Manicure
Waxing
Facial
Treatment room
Beauty treatment
Body wraps
Back massage
Full body massage
Pool with view
Shallow end
Make up services

Room features

Air conditioning
Mini-bar
Garden furniture
Tea and coffee facilities
Ironing facilities

Self-catering

Dryer

Media

Flat-screen TV
AM/FM alarm clock

Location

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico

Map view

street view

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico

City landmarks

Museums

Mayan Museum of Cancun

1.2 mi

CancunMexico

Avenida Kukulkan

1.0 mi

Backstage Theatre

4100 ft

Mall

Luxury Avenue

5100 ft

Beach

Playa Marlin

1.3 mi

Aquarium

Interactive Aquarium

1.4 mi

Mall

Kukulcan Plaza

5100 ft

Beach

Playa Delfines

2.1 mi

Blvd. Kukulcan

Dolphinaris Cancun

3000 ft

Blvd. Kukulcan km 12.5

Museo Sensorial del Tequila

5100 ft

Mall

Kukulcan Plaza

5100 ft

Museums

Museo Subacuatico de Arte

1.2 mi

Aquaworld

2500 ft

Night club

H Roof

3000 ft

Shopping Area

Luxury Avenue Cancun

5100 ft

BLVD Kukulkan KM 6.5

Extreme Games Cancun

3300 ft

Museums

Cancun Wax Museum

1.5 mi

Blvd Kukulcán Km 16.5

San Miguelito

1.3 mi

Events

Oasis Arena

4400 ft

Blvd Kukulcan Km 17 Zona Hotelera

El Rey Archaeological Zone

2.1 mi

Luxury Avenue Shopping Mall

4400 ft

Km 14.2

Playa Ballenas

4700 ft

Blvd. Kukulcan 13

Marlin Beach

1.0 mi

Underwater Museum NO MUSEO

1.0 mi

Blvd. Kukulcan Km 12

Yamil Lu'um Archeological Site

1.6 mi

Punta Nizuc - Cancun 1835

Scorpion's Temple ruins

1.6 mi

Museums

MUSA Underwater Museum

1.1 mi

Nearby

Cancun Golf Club at Pok Ta Pok

800 ft

Beach

Playa - Beach

1200 ft

Restaurants

Gustino Italian Grill

1300 ft

Blvd. Kukulcan Km 14. 5 Lote 40-A Zona Hotelera

Hard Rock Hotel

700 ft

Boulevard Kukulcan Km 14.5

Ciao

700 ft

At the Hard Rock Hotel

The Blue Water Grill

1200 ft

Blvd. Kukulcan Km. 14.5 Zona Hotelera

Nebbiolo Ristorante

1300 ft

Blvd. Kukulcan Km. 14.5 Lote 38

Olio

1200 ft

Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa

Secrets The Vine Cancun

1200 ft

Boulevard Kukulcan Km 14.5 Lote 38

Sedona Grill

1400 ft

Blvd. Kukulcan Km 14. 5 Boulevard Kukulcan Km 14.5

Porfirio's Cancun

3100 ft

Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera

Harry's

3000 ft

Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera

Sacbe Beach Shack

1300 ft

Mz. 53

Reviews and Ratings <br />

Feedback from previous guests about their experience.

84%

loved the resort and would return for another relaxing stay

8.4/10

Great

Rooms

9.0

Location

9.7

Service

8.0

Dining

7.3

Emma

United Kingdom, February 2025

9.2/10

Our stay at the resort was absolutely delightful! The staff truly went above and beyond to make our visit special, making us feel like valued guests. The atmosphere was vibrant, thanks to the wonderful aroma greeting us upon arrival. However, while the dining options were varied and delicious, I wish there were a few more unique dishes to explore. Overall, it was a fantastic getaway, perfect for relaxation and enjoyment!

Rooms

9.0

Our room was pristine and comfortable, offering beautiful views from the seventh floor. It was spacious with two queen beds, exactly what we needed for a cozy stay.

Service

10.0

The service was exceptional! Every staff member we interacted with was super friendly, making our experience all the more enjoyable.

Location

10.0

The resort is perfectly located right on the beach, making it easy to enjoy sunbathing and water activities. It was also conveniently close to local attractions.

Dining

8.0

Dining was a highlight! The variety of restaurants on site offered an array of delicious choices. However, I would have loved to see even more unique menu items.

Facilities

9.0

The facilities were fantastic, with well-maintained pools and beautiful beach access. They provided everything we needed for a relaxing stay.

Juliet

United Kingdom, February 2025

8.8/10

I had an amazing time at Hard Rock Cancun! The ambiance and entertainment were fantastic, and the staff was absolutely wonderful, making my trip even more special. However, there were a couple of hiccups with my room service orders and some inconsistent service at the bar, which dampened the experience a bit. Overall, though, I can't wait to return!

Rooms

9.0

The room was nice, comfortable, and offered lovely views. I really enjoyed the modern design and spaciousness.

Service

7.0

The majority of the staff were incredibly friendly and attentive, especially at the check-in and pool areas. Unfortunately, I encountered one rude bartender that put a damper on the experience.

Location

10.0

The hotel's location is excellent, right next to a stunning beach and with easy access to transportation for shopping and exploring the area.

Dining

9.0

The food was fantastic across all restaurants, particularly the pizza options at the pizza bar. The variety was great, and the quality surpassed my expectations.

Facilities

9.0

The resort facilities are top-notch, featuring multiple pools, swim-up bars, and various entertainment options that kept us engaged throughout our stay.

Scarlett

United Kingdom, November 2024

7.6/10

My stay at the Hard Rock Cancun was quite the rollercoaster. The rooms were stunning and had a breathtaking view, but the service and dining experience left much to be desired. While the friendly and attentive staff stood out during my visit, the aggressive sales approach and dining options were disappointing. Overall, the facilities were wonderful, but a few issues made it less than perfect.

Rooms

9.0

The rooms were exquisite with lovely views, and the bed was extremely comfortable.

Service

7.0

The service was friendly, but I had a frustrating experience with a dismissive staff member during one interaction.

Location

9.0

The hotel is in a great location, close to restaurants and beach access, making it very convenient.

Dining

5.0

The dining experience was disappointing, as the food was often subpar and options were limited, especially compared to other resorts.